Customer Care

Transactel understands that companies are all about people and the relationship between people, we revolve around continuously improving the experience of our clients and creating that bond that makes an impact in how we do business. Transactel culture is based on helping others and we bring this philosophy to each call, email, chat or text message we deliver.
Customer care services include:

• Services support
• General inquiries
• Account activation status
• Applications/order processing
• Billing inquiries
• Change of address
• Delivery status
• Disputes handling
• Payment processing
• Product information
• Reservations
• Returns

Technical Support

Our Technical Support Practice handles a full range of types of calls. Transactel agents focus on first call resolution, while meeting quality and customer satisfaction goals. Our approach is to teach our Customers not only how to solve their problems but to make them better and experienced users. Technical support services include:

• Hardware warranty support
• Trouble shooting support
• Installation/removal
• Operating system installation and functional support
• Parts replacement
• Program compatibility
• Repair/contract services extension processing
• Network administration
• Database management
• Internet and broadband support
• Mobile devices support

Sales

Our Sales initiates have been based with our Six Sigma philosophy in order to improve our performance. Our agents handle millions of sales calls each year – directly contributing to our clients’ revenue streams. We have an excellent track record for meeting Average Order Values, Conversion Targets and Close Rates. Our sales support services include:

• Pre-chat sales programs
• Customer acquisition programs
• On boarding / Welcome programs
• Customer retention programs
• Win-back and loyalty programs
• Inbound sales and outbound sales
• Cross-selling and Up-selling

BackOffice Administration

We provide many off-line activities designed to help clients streamline their customer administration needs

• Order processing
• Account maintenance
• Enrollment processing
• Plan switches

Market Research

Transactel has proven adept at tactful and tactical information gathering. We do this work across many industries, for demographic collation as well as complex surveys. Market research services include:

• Hardware information surveys
• Software and systems information surveys
• Contact information and demographics surveys
• Commercial real estate surveys

Directory Assistance

Transactel supplies telephone and wireless users with directory lookup services from listings across the Central America region, helping our Clients finding the number or address for a specific person or location. We also offer the option to transfer and connect to the number they are inquiring about.

Industries

At Transactel we pride ourselves in striving to provide the best service to our clients every day. The outstanding value that we offer has increased our client base from only a few in the early 2000’s to closing deals with international companies who are leaders in their industry. Our personalized service, highly trained agents and superior quality make us the best choice among BPO providers.

Our clients are leaders in the following industries:

• > Telecommunications
• > Financial Services
• > Utilities & Energy
• > Leisure & Entertainment
• > Retail
• > Market Research