Our Company
Who We Are
With over 5,400 employees and sites in different locations throughout Central America, Transactel is the largest Central American BPO provider.
We take pride in our skilled workforce, integrated technology, innovative recruiting, quality training processes and efficient program delivery. We provide bilingual, English and Spanish, services for customer care, sales, finance and accounting, backoffice operations and technical support. At Transactel we offer geographic diversity, multi-language programs, integrated multi-channel services, solid IT infrastructure and a strong focus on customer service.
What Drives Us?
Our purpose is to become a global leader in Business Process Outsourcing Solutions. We are guided by our principles of Excellence in Customer Service, Integrity in Our Actions and Passion for Growth and Innovation. As a result, we will contribute to the success of our clients, our people and the communities in which we live and work.
Training and professional growth
· Transactel is the only call center with an onsite university campus. Transactel University offers its employees the opportunity to improve their English skills.
Transactel has a career plan program for its employees. The plan helps develop our people through leadership courses, computer courses and undergraduate and master degree programs taught in conjunction with prestigious educational institutions.
“Transactel is really pushing the preparation of our youth and their ability to compete at a global level through qualified universities and educational institutions. “Says Dr. Eduardo Suger Cofino, Director of Galileo University. “It’s one of the greatest tools for young professionals that are seeing a new line of work that was never before seen in Guatemala.”
“Transactel works very hard to create a favorable work environment within the company so that its people are comfortable. There’s a very clear retention strategy and to develop a career plan within the company.” Luis Godoy - AGEXPORT
“Transactel is a great source for jobs offered to people between 18 and 25 years old. If Transactel didn’t exist, people in this age bracket wouldn’t have access to employment, which otherwise helps them work instead of picking up bad habits.” Alexander Martinez, JM Telecom
“Transactel is creating a very strong young workforce. They’re a team of people who are constantly evolving and given opportunities where they can grow professionally within the company.” Marcelo Velasco BOLIVAR (Plaza Merliot)
“Transactel gives me direction. It gives me more freedom to make decisions and guide towards the path to continue advancing.” Edgardo Flores
The Future of Transactel
15 years ago, the founders of Transactel began to understand what the customer service business within the region was. Today, they have already gained the respect of an industry comprised of multinational companies and the pride of their team of Heroes that are working in the contact center’s largest region.
To continue growing and working in a transparent fashion, Transactel will keep collaborating with both its clients and employees, both of whom we continue to share success and challenges. Transactel will continue innovating the development of its service through its workers, which is the most important asset of this leading company.
Transactel will continue seeking new strategic alliances with companies that are looking to add value to their business. Through these alliances, Transactel will strengthen its presence is the regions where it operates, such as El Salvador, where they’ve grown at a rapid pace. Transactel is looking towards new markets such as Nicaragua, where it will begin offering its services in the near future.
Transactel will continue to pursue economic and social development for the countries where it operates. This will be achieved through the creation of well paid and well trained jobs so that it can always be a successful business model to follow.
Transactel’s vision as a team for the future focuses on the becoming the best place to work at a regional level that offers the best personal development. Being able to compete in an international market is achieved through offering the best service possible to its customers.