Corporate Version

History

Fifteen years ago, three close friends had a strong desire of having their own business.  They began searching for different options they could pursue to make their dream come true.  This is how Transactel came to life in 1995, which was a mortgage and commercial portfolio management company at first.  Thanks to the organization’s hard work and dedication, it has become a leader in the outsourcing industry in the Central American region. 

Transactel is a company whose origins are 100% Guatemalan.  It became a pioneer within the call center industry in Guatemala when it took the first international call in 2004.  Today, through the experience acquired throughout the years, Transactel has expanded to Quetzaltenango, El Salvador, Honduras and Nicaragua.

Transactel’s presence in Central America sparked Back Office operations in El Salvador in 2002, and later ventured into a new market, Honduras, in 2009.

The attitude and commitment of the leadership team that make up Transactel have made overcoming obstacles and challenges that have come up through the years a possibility.  The company has proven its ability to adapt to changes and cover the demands of a dynamic industry.

Transactel is passionate and committed to its employees.  During its fifteen year existence, Transactel has continued its commitment through the creation of growth opportunities for its most talented team members in an environment that cultivates excellence, integrity and responsibility.  Transactel also offers an array of benefits for its employees through a diverse set of programs.

Since 2006, Transactel has grown over 50 percent thanks to the industry’s exponential growth.  At first, the company was made up of 30 employees.  It now has a team of more than 6,200 Heroes in Guatemala, El Salvador, Honduras and Nicaragua. 

Just as one of Transactel’s founders states, the company’s success doesn’t lie in doing one great thing every now and then, but rather in consistently doing things right from day to day.  This attitude has, without a doubt, created a foundation for the excellent results that this regional company has created throughout its 15 years of operations.

“The largest impact that Transactel has had on Guatemala has been the employment and development opportunities that it has created for the country’s youth.  Transactel is setting the bar in the call center industry’s quality.” Ricardo Rossal – United Way Director

“When we started Transactel, there were no call centers yet.  Nobody provided this type of service.  We were pioneers in creating the outsourcing service.” Gustavo Zachrisson - Founder

“Transactel has a team of top level executives that are all very close, like no other company.  There’s a genuine commitment to our work and helping each other in every way possible to serve our clients’ needs.”  Guillermo Montano – Transactel CEO

Transactel Today

First call center in Guatemala, which started the development of this type of industry in the country.

The company is 100% Central American and has developed various strategic alliances with international companies and leaders in the call center industry.

Transactel has over 35 successful business relationships with both local and international clients from different industries.

5 locations in 2 different countries:

First call center to expand its operations to other cities in the region.

Transactel’s team is made up of 6,200 Heroes.

Transactel has doubled its size in the last five years.  Today, it’s the largest call center in the Central American region. 

Transactel has received over six awards at the local and international level, including the “Great Place to Work” award in 2009.  This was awarded to Transactel to acknowledge it as one of the best companies to work for in Central America and the Caribbean and was given by the “Great Place to Work Institute”.

 In 2008, Transactel University was created to support all of Transactel’s employees that need to improve their English.  An partnership with Galileo University was also created to offer study programs such as marketing, business administration, and computer science. 

Transactel is the company that gathers the largest amount of volunteers in Guatemala for their Day of Service activity.  More than 1,200 people come together to support the community during this event.

The company’s unique common areas are places were all employees, regardless of the department they belong to, can foster creativity and feel motivated.